Refund Policy

30-day money-back guarantee

If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked. The guarantee applies to your first subscription payment for a given plan.

How to request a refund

Email us at team@lumisos.ai with your account email address and order date, and we'll process the refund. Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Renewals and cancellations

Subscriptions renew automatically until you cancel. You can cancel at any time from your account's Plan settings or through the customer portal. Cancellation takes effect at the end of the current billing period — you keep access until then, and you will not be charged again.

If you forget to cancel and are charged for a renewal you didn't intend to keep, contact us within 14 days of that charge and we'll review the refund on a case-by-case basis. Outside that window, refunds for renewal charges are at our discretion.

Add-on seats and proration

Seats added or removed mid-cycle are prorated automatically. The 30-day guarantee applies to your initial subscription, not to prorated seat adjustments.

Payment processing

Payments are processed securely by Stripe. Refunds are issued through Stripe back to your original payment method.

Contact

Any questions: team@lumisos.ai.